FAQS

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What's your MOQ(minimum order quantity) ?

It depends on whether we have stock available or  the common products.If yes,we can supply directly;If no, we need MOQ to produce,you can see our relevant MOQ information stated to each size.

Can I request some sample from you?

Yes,Pls just      contact us     !
The sample requested please incl the item number,we can arrange some samples for free charge. While you should bear the freight,and the freight can be deducted in your later formal order.

How long is the lead time?

For smaller quantity we can supply from stock or in 3~10days production to you.

How are your products packed?

Our hollow ball is first wrapped with anti-wear foam paper, then packed in carton, and finally fixed with a wooden box to avoid the ball being crushed. 
We ensure the safe arrival of the goods, as it is our responsibility.

What's your payment term?

We accept both T/T and L/C payment, but sometimes for small order we also accept Western Union or Pay Pal payment to your preference.

Can you provide customized service?

Yes, we can. 
Please contact us with your drawings or ideas on the products specifications,style,color and material for reference, our professional designers will help to turn your personality into a real one.

Shipment

By Express --- Door to Door

For samples or small orders, we adopt air express courier. 
The choice of courier varies according to different country, but most countries currently have a choice of some or all of: DHL, UPS, FedEx and Aramex. China EMS is also available for certain countries. Delivery time is usually around 3-7days by DHL, UPS, FedEx, Aramex and 7-15days by EMS, depending on the country.

By Air --- Door to Airport
For medium and urgent orders, we adopt bulk air shipment. 
You can have your forwarder to help you collect the goods at your airport. The price of air shipment is much better than by express and speeder than by sea. Delivery time is usually around 3 days to your local airport.

By Sea --- Warehouse to Seaport
For larger orders, we adopt sea shipping. 
It takes a little longer time but it's the cheapest way for delivery, usually 15-30 days to your local customs. Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, we will assist you as much as possible.

TIPS
Some item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.